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These Terms and Conditions ("Terms") apply to every agreement between KitchenNmbrs, a trade name of KitchenNmbrs B.V., established in Rotterdam, the Netherlands, registered in the Commercial Register under Chamber of Commerce number 92862799 ("KitchenNmbrs", "we", "us"), and the party using the Service ("User"). By using the Service, creating an account, or agreeing to these Terms, the User declares that they are aware of, understand, and irrevocably accept these Terms. If the User does not agree to these Terms, they must cease using the Service.

Version: 2.0  |  Effective date: 19 April 2026  |  Supersedes: all previous versions

1. Definitions

The following definitions apply in these Terms:

• "Account" — the personal, non-transferable digital environment made available to the User within the Service upon registration.
• "App" — the KitchenNmbrs mobile application, available via the Apple App Store and Google Play Store, as well as future versions, updates, and extensions thereof.
• "Subscription" — paid access to the Service in the form of FLEX, SAVE or MAXSAVE, as described in Article 5.
• "Anonymous Benchmark Data" — aggregated, fully anonymised and non-traceable ingredient price data from multiple Users, used for statistical analyses and Business Intelligence as described in Article 20.
• "Payment Period" — the payment term chosen by the User: monthly (FLEX), annually (SAVE), or monthly with an annual commitment (MAXSAVE).
• "Content" — all data entered by the User, including but not limited to recipes, ingredients, purchase and selling prices, photographs, HACCP records, and notes.
• "Service" — the entirety of software, applications, platforms, APIs, knowledge bases, product-knowledge content, HACCP modules, cost-price calculations, order-list functionality, and all other functionality offered by KitchenNmbrs via the App, the Website, or otherwise, including future extensions.
• "User" — any natural or legal person who creates an Account and/or uses the Service, regardless of whether a paying agreement exists.
• "Intellectual Property" — all intellectual property rights, including but not limited to copyrights, trademarks, database rights, patent rights, know-how, and trade secrets.
• "KitchenNmbrs Knowledge Base" — the editorial content consisting of articles, product-knowledge pages, HACCP guidelines, and other informative texts available via the Website and App.
• "Supplier" — the payment service provider Mollie B.V. and other third parties from whom KitchenNmbrs procures services for the purpose of the Service.
• "Trial Period" — the free access period of seven (7) calendar days following registration.
• "In Writing" — communication by e-mail, in-app message, or registered letter.
• "Website" — the KitchenNmbrs website, accessible via kitchennmbrs.app and all subdomains.

2. Scope and acceptance

2.1  These Terms apply to all offers, quotations, agreements, and legal relationships in which KitchenNmbrs provides Services to the User.

2.2  By creating an Account, commencing the Trial Period, entering into a Subscription, or otherwise using the Service, the User fully and unconditionally accepts these Terms.

2.3  The applicability of any purchase or other terms and conditions of the User is expressly rejected.

2.4  KitchenNmbrs reserves the right to amend these Terms unilaterally in accordance with Article 26.

2.5  If any provision of these Terms proves to be null and void or voidable, this does not affect the validity of the remaining provisions. The parties shall replace the null and void or voidable provision with a legally valid provision that most closely approximates the economic purpose of the original provision.

3. Professional use — B2B agreement

3.1  The Service is intended exclusively for use in the context of the User's professional or business activities. KitchenNmbrs targets hospitality professionals, kitchen managers, restaurant owners, caterers, and related food businesses.

3.2  If the User acts in the exercise of a profession or business, a B2B agreement exists. The consumer-protection provisions of Section 6.5.2B of the Dutch Civil Code (doorstep sales agreements) and other legislation applicable exclusively to consumers do not apply to such an agreement, unless expressly stated otherwise.

3.3  If the User is a consumer within the meaning of Article 6:193a of the Dutch Civil Code, the mandatory consumer-protection provisions continue to apply in full. In the event of a conflict between these Terms and mandatory consumer law, mandatory law prevails.

3.4  The User warrants that they are authorised to enter into an agreement on behalf of the legal entity or business for which they are procuring the Service.

4. Account and registration

4.1  In order to use the Service, the User must create an Account. The User warrants that all information provided during registration is accurate, complete, and current. The User is obliged to update any changes to their details without delay.

4.2  The User must be at least 16 years of age to create an Account. When registering on behalf of a legal entity, the User warrants that they are authorised to do so.

4.3  Each Account is personal and strictly linked to one (1) business location. An Account may not be shared with third parties or used for multiple locations without a separate Account per location. Employees at the same location may use the Account via the employee functionality provided by KitchenNmbrs.

4.4  The User is fully responsible for all activities conducted under their Account, including activities carried out by third parties who have been granted access to the Account. KitchenNmbrs is not liable for damages resulting from unauthorised use of the Account.

4.5  The User must keep their login credentials strictly confidential and must immediately notify KitchenNmbrs of any suspected or established unauthorised use of the Account via info@kitchennmbrs.app.

4.6  KitchenNmbrs reserves the right to refuse, suspend, or delete Accounts where incorrect information was provided during registration or where the User has breached these Terms.

4.7  The Trial Period is seven (7) calendar days from the date of registration. After the Trial Period, a paid Subscription is required for continued access to the Service. KitchenNmbrs reserves the right to change the duration of the Trial Period for new registrations.

5. Subscription plans

5.1  KitchenNmbrs offers the following Subscription plans. Current prices are listed exclusively on the pricing page and may be changed at any time in accordance with Article 25. All stated prices are exclusive of VAT, unless expressly stated otherwise.

• FLEX: a monthly cancellable subscription. The User pays the applicable rate on a monthly basis. The Payment Period is one (1) calendar month. Cancellation is possible in accordance with Article 8.
• SAVE: an annually prepaid subscription with a term of twelve (12) months. The full annual amount is invoiced and collected in a single instalment at the commencement of the subscription period. Early cancellation does not entitle the User to a refund of any part of the prepaid amount.
• MAXSAVE: an annual commitment with monthly payment. The User enters into a fixed agreement for twelve (12) months and pays the rate stated on the pricing page on a monthly basis. In the event of early termination, all remaining monthly instalments of the current contract year become immediately and fully due and payable.

5.2  KitchenNmbrs reserves the right to introduce new Subscription plans, to amend existing Subscription plans, or to discontinue them, subject to the provisions of Articles 25 and 26.

5.3  The Subscription includes access to the functionality as described on the Website at the time of subscription. KitchenNmbrs may add, modify, or remove functionality in accordance with Article 26, without this constituting grounds for dissolution of the agreement or a refund, unless core functionality is structurally and demonstrably curtailed.

6. Payment and invoicing

6.1  Payments are processed via the payment service provider Mollie B.V., established in Amsterdam. By entering into a Subscription, the User authorises KitchenNmbrs and Mollie B.V. to automatically collect the amounts due on the agreed Payment Dates.

6.2  Invoices are made available digitally via the User's Account. The User is responsible for retaining invoices for administrative and tax purposes.

6.3  All amounts are exclusive of VAT, unless expressly stated otherwise. The applicable VAT will be charged separately in accordance with the prevailing rates.

6.4  In the event of late payment, the User shall be in default by operation of law, without any further notice of default being required. In that case KitchenNmbrs is entitled to:

• Charge statutory commercial interest (Article 6:119a of the Dutch Civil Code) on the outstanding amount, calculated from the due date;
• Immediately suspend access to the Service until all outstanding amounts, including interest, have been paid;
• Charge all extrajudicial collection costs in accordance with the Dutch Decree on compensation for extrajudicial collection costs;
• Dissolve the agreement with immediate effect, without prejudice to the right to claim damages.

6.5  All claims of KitchenNmbrs against the User become immediately due and payable in the event of:

• Suspension of payments, bankruptcy, or debt restructuring of the User;
• Liquidation or dissolution of the User's business;
• Attachment of a substantial part of the User's assets.

6.6  Objections to an invoice must be submitted In Writing to KitchenNmbrs within thirty (30) days of the invoice date. After this period, the invoice is deemed to have been accepted. An objection does not suspend the payment obligation.

6.7  KitchenNmbrs is entitled to invoice the Service and collect payments via affiliated companies or payment processors.

7. Right of withdrawal

7.1  B2B Users: No statutory right of withdrawal applies to agreements concluded in the exercise of a profession or business. B2B Users cannot claim a refund on the basis of a right of withdrawal after purchase.

7.2  Consumers: Consumers who purchase the Service as a private individual have the right, pursuant to Article 6:230o of the Dutch Civil Code, to withdraw from the agreement within fourteen (14) calendar days of conclusion, without providing reasons. However, this right of withdrawal lapses as soon as:

• The User has actively used the Service (logging in after activation is considered active use); and
• The User has expressly consented at the outset to the immediate commencement of the Service and has thereby waived their right of withdrawal in accordance with Article 6:230p paragraph 3 of the Dutch Civil Code.

7.3  KitchenNmbrs expressly requests the User's consent to the immediate commencement of the Service upon registration. By giving this consent, the consumer User waives the right of withdrawal in respect of the digital services in their entirety.

7.4  Withdrawal from an agreement to which the right of withdrawal still applies must be notified In Writing via info@kitchennmbrs.app. In that case, a refund will be issued within fourteen (14) days of receipt of the withdrawal statement, via the same payment method as the original payment.

8. Term and cancellation

8.1  The agreement commences on the date of activation of the Subscription and has the term corresponding to the chosen Subscription plan (Article 5).

8.2  FLEX subscription: The agreement is automatically renewed for one (1) month, unless the User has cancelled the Subscription no later than the last day of the current Payment Period via the account settings in the App or by e-mail to info@kitchennmbrs.app. After cancellation, the User retains access until the end of the current Payment Period.

8.3  SAVE subscription: The subscription has a minimum term of twelve (12) months. Early termination is not possible and does not entitle the User to a refund of the prepaid annual amount. At the end of the contract period, the Subscription ends automatically, unless the User expressly requests renewal.

8.4  MAXSAVE subscription: The subscription has a fixed term of twelve (12) months with monthly payment. In the event of early cancellation, all remaining monthly instalments of the current contract year become immediately and fully due and payable. At the end of the contract period, the Subscription ends automatically, unless the User expressly requests renewal.

8.5  KitchenNmbrs reserves the right to amend the Subscription plan or its functionality in accordance with Article 26. Such an amendment does not entitle the User to early termination without fulfilling the contractual obligations, unless the amendment constitutes a material deterioration of core functionality that cannot reasonably be required of the User.

8.6  Upon definitive termination of the Subscription, the User immediately loses access to the Service and all Content stored therein, unless otherwise agreed. Article 10 applies to the handling of data after termination.

9. Suspension and termination by KitchenNmbrs

9.1  KitchenNmbrs is entitled to suspend the User's access to the Service immediately and without further explanation, or to dissolve the agreement, in the event of:

• Breach of any provision of these Terms;
• Non-payment or repeated late payment;
• Use of the Service for unlawful purposes or in a manner that causes harm to KitchenNmbrs, other Users, or third parties;
• Misuse of the Service, including but not limited to scraping of data, deployment of bots, or circumvention of security measures;
• Breach of the Prohibited activities referred to in Article 12;
• Bankruptcy, suspension of payments, or debt restructuring of the User;
• Provision of incorrect information during registration or otherwise.

9.2  Suspension does not affect the User's payment obligation. KitchenNmbrs is not liable for damages resulting from a lawful suspension or termination.

9.3  KitchenNmbrs reserves the right to discontinue the Service entirely, subject to a notice period of ninety (90) days. In that case, the User is entitled to a pro-rata refund of the prepaid subscription fee for the undelivered service.

10. Data after termination

10.1  After termination of the Subscription — for whatever reason — KitchenNmbrs retains the User's Content for a period of thirty (30) calendar days. During this period, the User may download their Content via the export function in the App, to the extent available.

10.2  After the expiry of the thirty (30) day retention period, all Content of the User will be irrevocably and permanently deleted. KitchenNmbrs accepts no liability for the loss of Content after the expiry of this period.

10.3  KitchenNmbrs reserves the right to retain and use already anonymised and aggregated data as referred to in Article 20 even after termination.

10.4  To the extent required by applicable laws and regulations (including statutory retention obligations), KitchenNmbrs retains certain data for longer than the period referred to in 10.1, in accordance with the privacy policy.

11. Acceptable use

11.1  The User may only use the Service for its intended purpose: managing recipes, calculating cost prices, maintaining HACCP records, managing the ingredient library, and related hospitality management tasks.

11.2  The User is responsible for the accuracy and completeness of all Content they enter into the Service. KitchenNmbrs is not responsible for incorrect calculations resulting from inaccurate data entered by the User.

11.3  The User may not use the Service in a manner that negatively affects the operation, integrity, or availability of the Service for other Users.

11.4  The User is responsible for the use of the Service by their employees and acts in that regard as a responsible employer. Violations by employees are attributed to the User.

12. Prohibited activities

12.1  The User is expressly prohibited from:

• Reverse-engineering, decompiling, disassembling, or otherwise attempting to obtain the source code of the Service or any part thereof;
• Copying, selling, renting, licensing, sublicensing, transferring, or otherwise exploiting the Service for commercial purposes beyond its intended use;
• Deploying automated tools (bots, scrapers, crawlers) to extract data from the Service;
• Circumventing security measures or access restrictions of the Service;
• Introducing malicious code, viruses, or other harmful software via the Service;
• Using the Service to distribute spam, misleading information, or unlawful Content;
• Creating accounts for the purpose of competitive research, benchmarking for a competitor, or imitating the functionality of KitchenNmbrs;
• Using the name, logo, trade name, or any other Intellectual Property rights of KitchenNmbrs without prior Written consent;
• Infringing on the rights of third parties via the Service, including intellectual property rights, privacy rights, or personal data rights.

12.2  KitchenNmbrs reserves the right, but is not obliged, to monitor Content for compliance with these Terms. KitchenNmbrs may remove Content or deny access without prior notice if there is reasonable cause to believe a violation has occurred.

13. Intellectual property of KitchenNmbrs

13.1  All Intellectual Property rights in the Service, the App, the Website, the KitchenNmbrs Knowledge Base, the product-knowledge content, the software, algorithms, designs, logos, trade names, domain names, databases, editorial content, and all other materials are and remain the exclusive property of KitchenNmbrs or its licensors.

13.2  KitchenNmbrs grants the User solely a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Service, for the duration of the Subscription and exclusively for the intended use as described in Article 11.

13.3  The right of use referred to in Article 13.2 terminates automatically and by operation of law upon termination of the Subscription for whatever reason.

13.4  The User is not permitted to use the name "KitchenNmbrs", the logo, or any other brand elements without prior express Written consent from KitchenNmbrs.

13.5  Feedback, suggestions, ideas, or recommendations provided by the User to KitchenNmbrs may be freely used by KitchenNmbrs for the improvement and further development of the Service, without any compensation to the User, and without the User acquiring any Intellectual Property rights therein.

14. User content and licence

14.1  The User retains ownership of all Content they enter into the Service.

14.2  By entering Content into the Service, the User grants KitchenNmbrs a non-exclusive, worldwide, royalty-free, sublicensable licence to process, store, copy, and otherwise use the Content to the extent necessary for:

• Delivering, maintaining, and improving the Service;
• Generating fully Anonymous Benchmark Data in accordance with Article 20;
• Complying with statutory obligations.

14.3  The User warrants that the Content does not infringe the rights of third parties and that the User is entitled to enter such Content into the Service. The User indemnifies KitchenNmbrs against all claims of third parties in connection with the Content.

14.4  KitchenNmbrs will not sell the User's Content to third parties, will not use it for marketing purposes directed at third parties, and will not publish it in a traceable manner without the User's express consent.

15. Privacy and data protection

15.1  KitchenNmbrs processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national privacy law. The full privacy policy is available via the privacy page.

15.2  To the extent that KitchenNmbrs processes personal data on behalf of the User (for example, employee personal data entered in the HACCP module), KitchenNmbrs acts as a processor within the meaning of Article 4(8) GDPR. In that case, the parties may conclude a data processing agreement at the User's request.

15.3  The User is responsible for complying with applicable privacy legislation when entering personal data of employees, customers, or others into the Service.

16. Availability and maintenance

16.1  KitchenNmbrs strives to keep the Service available at an annual uptime of ninety-nine percent (99%), but provides no guarantee of any specific availability level. Brief interruptions for maintenance, updates, or unforeseen technical issues do not give rise to a right to compensation or refund.

16.2  KitchenNmbrs is entitled to temporarily take the Service offline for maintenance, updates, or improvements. KitchenNmbrs will endeavour to schedule such interruptions outside business hours and to notify the User in advance, to the extent reasonably possible.

16.3  KitchenNmbrs does not guarantee that the Service will operate without errors or interruption, or that all errors will be corrected.

16.4  The User is responsible for acquiring, managing, and maintaining the equipment, software, and internet connection required to use the Service.

16.5  KitchenNmbrs is not liable for delays or interruptions caused by force majeure, third parties (including the Apple App Store, Google Play Store, hosting providers, and internet service providers), or factors beyond KitchenNmbrs's control.

17. Third-party integrations

17.1  The Service may contain integrations with third-party services, including but not limited to Mollie (payments), Firebase (push notifications), DeepL (translations), and other API providers. The availability and operation of these integrations depends on third parties and cannot be guaranteed by KitchenNmbrs.

17.2  KitchenNmbrs is not liable for outages, data breaches, or damages arising from the use of third-party services, even where these are integrated into the Service.

17.3  The use of third-party services is subject to the respective third party's own terms of use and privacy policy. The User is advised to consult these.

17.4  KitchenNmbrs reserves the right to add, amend, or remove integrations without this constituting grounds for dissolution or compensation.

18. Informative content — Product knowledge and Knowledge Base

18.1  The KitchenNmbrs Knowledge Base, product-knowledge content, and other informative content (articles, HACCP guidelines, product information, preparation techniques, storage temperatures, and allergen information) are offered exclusively as informative reference material for hospitality professionals.

18.2  KitchenNmbrs provides no guarantee as to the accuracy, completeness, currency, or suitability of the informative content for any specific purpose.

18.3  The informative content on allergens relates to the unprocessed raw ingredient in its unmodified state. The actual allergen composition of end products may differ as a result of processing methods, supplier changes, or cross-contamination.

18.4  The food business operator (FBO) is solely responsible, pursuant to EU Regulation 1169/2011, for providing correct allergen information to the end consumer. KitchenNmbrs is not liable for decisions made on the basis of the informative content, nor for damages resulting from allergic reactions or other food incidents.

18.5  The informative content does not replace the advice of a certified food safety consultant, HACCP auditor, or legal adviser.

19. HACCP module — Limitation of liability

19.1  The KitchenNmbrs HACCP module is a digital tool for recording and documenting food safety checks. Use of the HACCP module does not release the User from their statutory obligations as a food business under EU Regulation 852/2004 and applicable national food law.

19.2  The User is solely responsible for:

• The accuracy and completeness of all HACCP records entered;
• The timely execution and documentation of all required food safety checks;
• Making HACCP documentation available to supervisory authorities;
• Training and instructing employees in food safety.

19.3  KitchenNmbrs is not liable for fines, enforcement measures, licence revocations, liability claims, or other damages arising from shortcomings in the User's food safety, even where the User makes use of the HACCP module.

19.4  The HACCP module is a support tool and not a certified HACCP system. KitchenNmbrs cannot guarantee the conformity of the generated documentation with the requirements of specific certification schemes (BRC, IFS, FSSC 22000).

20. Anonymous benchmark data — Supplier Intelligence

20.1  KitchenNmbrs is entitled to use aggregated and fully anonymised data on ingredient prices and market trends — which cannot be traced back to individual Users or their businesses — for statistical analyses, market research, and commercial Business Intelligence services ("Supplier Intelligence").

20.2  The Anonymous Benchmark Data comprises solely aggregated price information and category-level trends. Individual recipes, HACCP records, customer data, or other commercially sensitive information of the User are never included in or used for Supplier Intelligence products.

20.3  KitchenNmbrs guarantees that the Anonymous Benchmark Data is processed in compliance with the GDPR and that no personal data or traceable business data is shared with third parties.

20.4  By accepting these Terms, the User consents to the use of their anonymised data for Supplier Intelligence purposes. The User may object to such use by submitting a Written request to info@kitchennmbrs.app. Such an objection has no consequences for the existing Subscription.

21. Limitation of liability

21.1  KitchenNmbrs accepts no liability for indirect damages, consequential damages, loss of profit, missed savings, loss of goodwill, loss of data, reputational damage, or damages resulting from business interruption, however arising and regardless of the legal basis (tort, breach of contract, warranty, or otherwise).

21.2  KitchenNmbrs's total liability for direct damages — per incident or series of related incidents — is at all times limited to the amount paid by the User to KitchenNmbrs in the twelve (12) months immediately preceding the damage-causing event, with a maximum of five thousand euros (€ 5,000) per year.

21.3  The liability limitations in this article do not apply to damages caused by wilful misconduct or deliberate recklessness on the part of KitchenNmbrs or its directors.

21.4  KitchenNmbrs is not liable for:

• Business decisions, purchasing or selling decisions made by the User on the basis of calculations or information from the Service;
• HACCP shortcomings, food safety incidents, or health damage to guests or employees of the User;
• Loss of Content as a result of device failure, data loss, or failure by the User to perform a timely back-up;
• Damages resulting from use of the Service in breach of these Terms or applicable laws and regulations;
• Damages resulting from acts or omissions of third parties, including payment providers, hosting parties, and app stores.

21.5  The User is required to report any damages to KitchenNmbrs as promptly as possible, and in any event within thirty (30) days of discovery, In Writing. Upon expiry of this period, the right to claim damages lapses.

22. Indemnification

22.1  The User fully indemnifies KitchenNmbrs on first demand against all claims, demands, damages, losses, costs, and expenses (including reasonable legal fees) of third parties arising from or connected with:

• Use of the Service by the User in breach of these Terms;
• Content entered by the User that infringes the rights of third parties;
• Violations of applicable laws and regulations by the User;
• Damage to guests, employees, or third parties as a result of food safety incidents at the User's premises;
• Use of the HACCP module in breach of the provisions of Article 19.

23. Force majeure

23.1  KitchenNmbrs is not liable for failures to fulfil its obligations where these are the result of force majeure. Force majeure means any circumstance beyond KitchenNmbrs's control that temporarily or permanently prevents performance, including but not limited to: failures in internet or telecommunications infrastructure, DDoS attacks, power outages, fire, government measures, pandemics, labour disputes, failures of third-party suppliers, and outages of app stores.

23.2  In the event of force majeure, KitchenNmbrs is entitled to suspend the fulfilment of its obligations. If the force majeure situation continues for more than ninety (90) days, both parties are entitled to dissolve the agreement without any right to compensation. In that case, the User is entitled to a pro-rata refund of prepaid subscription fees for the undelivered service.

24. Confidentiality

24.1  The parties are obliged to treat strictly confidentially all information they receive from the other party in the context of the agreement and that must reasonably be regarded as confidential, and not to disclose it to third parties.

24.2  KitchenNmbrs will not disclose or sell the User's Content to third parties, save for the Anonymous Benchmark Data described in Article 20 and obligations arising from the law.

24.3  The confidentiality obligation does not apply to information that: (a) is publicly available without any act or omission on the part of the receiving party; (b) was already known prior to the agreement; (c) was obtained from a third party without a confidentiality obligation; or (d) must be disclosed pursuant to law or a court order.

25. Price changes

25.1  KitchenNmbrs reserves the right to change Subscription prices. Price changes will be communicated to the User In Writing at least thirty (30) days in advance.

25.2  For current annual subscriptions (SAVE and MAXSAVE), the prices agreed upon at the commencement of the subscription apply throughout the fixed contract period. A price change only takes effect upon renewal or the conclusion of a new Subscription.

25.3  For FLEX subscriptions, a price change takes effect from the first Payment Period following the expiry of the thirty (30) day notice period. If the User does not agree with the price change, they may cancel the Subscription before the new price takes effect.

25.4  Price changes resulting from statutory measures (such as VAT increases) may be applied with immediate effect.

26. Changes to the Service and Terms

26.1  KitchenNmbrs reserves the right to amend the Service and/or the content of these Terms at any time unilaterally. Material changes will be communicated to the User at least thirty (30) days in advance by e-mail or in-app message.

26.2  If the User does not agree with a material amendment to the Terms, they may terminate the agreement before the amendment's effective date. Continued use of the Service after the effective date constitutes acceptance of the amended Terms.

26.3  KitchenNmbrs is entitled to add, modify, or remove functionality without this constituting grounds for dissolution of the agreement or a refund, provided that the core functionality of the Service (cost-price calculation, recipe management, HACCP recording) remains available.

26.4  The most current version of these Terms is at all times available on the Website. The effective date and version number are stated at the top of the Terms.

27. Referral code and referral programme

27.1  Users with an active annual subscription (SAVE or MAXSAVE) receive a personal referral code. When a valid referral code is used by a new User upon signing up for an annual subscription, both the referring User and the new User receive a benefit in accordance with the promotional terms applicable at that time.

27.2  The referral code is personal and non-transferable. Misuse of the referral code — including but not limited to creating fake accounts, exchanging codes for money outside the programme, or use contrary to the spirit of the programme — entitles KitchenNmbrs to reclaim the benefit obtained and to suspend or terminate the Account.

27.3  KitchenNmbrs reserves the right to amend or discontinue the referral programme and the associated benefits, subject to a notice period of thirty (30) days for existing participants.

27.4  The referral code is valid exclusively for new sign-ups for annual subscriptions and may not be combined with other promotions or discounts, unless expressly stated otherwise.

27.5  A User may register a maximum of twelve (12) valid referrals per year via their referral code.

28. Governing law and dispute resolution

28.1  All agreements between KitchenNmbrs and the User are governed exclusively by Dutch law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

28.2  All disputes arising from or connected with an agreement to which these Terms apply shall be submitted exclusively to the competent court of the District Court of Rotterdam, without prejudice to KitchenNmbrs's right to bring proceedings before the competent court in the User's place of establishment.

28.3  Before submitting a dispute to the courts, the parties shall make every effort to resolve the dispute by mutual agreement. The User must report a complaint or dispute to KitchenNmbrs In Writing, whereupon the parties will endeavour to reach an amicable resolution within thirty (30) days.

28.4  Consumers within the European Union have the right to submit a complaint via the European Online Dispute Resolution platform (ODR) at ec.europa.eu/consumers/odr.

28.5  The applicability of the Dutch Collective Settlement of Mass Claims Act (WCAM) is expressly excluded to the extent permitted by law.

29. Miscellaneous provisions

29.1  Severability: If any provision of these Terms is declared null and void or unenforceable, the remaining provisions remain in full force. The parties shall replace the null and void or unenforceable provision with a legally valid provision that most closely approximates the economic purpose.

29.2  No waiver: The failure or delay by KitchenNmbrs in exercising any right or remedy does not constitute a waiver of that right or remedy for the future.

29.3  Assignment: The User is not entitled to transfer their rights and obligations under the agreement to a third party without prior Written consent from KitchenNmbrs. KitchenNmbrs is entitled to transfer its rights and obligations to an affiliated company or in the context of a merger or acquisition, upon notification to the User.

29.4  Entire agreement: These Terms, together with the privacy policy and cookie statement, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements, arrangements, and communications.

29.5  Language: The contractual language is Dutch. Translations of these Terms into other languages are for information purposes only. In the event of any discrepancy between the Dutch text and a translation, the Dutch text prevails.

29.6  Complaints: Complaints about the Service may be submitted via info@kitchennmbrs.app. KitchenNmbrs aims to respond to complaints within five (5) business days.

30. Contact details